Shipping Policy
After placing your order, you’ll receive a confirmation email to confirm we’ve received it and pre-authorized your payment. You’ll also receive updates on your order status and shipping details, including a tracking number once your order ships.
If you don’t see the confirmation email in your inbox, please check your spam folder.
If you still haven’t received it, feel free to contact us at [email protected], and we’ll be happy to assist you!
Order Acceptance & Pricing
Please note that we may not be able to process an order for various reasons, and we reserve the right to refuse or cancel any order at any time. You may be asked to provide additional information, such as phone number or address, to complete your order. For fraud prevention, we may verify payment details and personal information. If we suspect fraud, we may cancel the order. While we strive for accurate pricing, errors can occur, and we reserve the right to cancel or refuse orders due to mispricing, even after payment has been processed.
Build/processing time: 3–10 business days (Monday to Friday). This is the time needed to make and prepare your order before it ships.
Shipping/transit time: 2–5 business days after dispatch. Transit time depends on your location and is separate from processing time.
How do I check the status of my order?
Visit our Order Tracking page, also available in the top menu, and enter your Order ID and billing email to check your order status. Once your order ships, use the tracking number provided by email to follow your delivery. If you haven’t received a tracking number after 10 business days, please email [email protected] and we’ll be happy to help.
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