Return/Refund/Exchange Policy
We gladly accept returns, exchanges, and order cancellations!
Returns:
- If you need to return an item, please reach out to us by email ([email protected]) within 7 days of receiving your order. We’ll guide you through the process!
- The item must be returned in its original, brand-new condition.
- The buyer is responsible for the return shipping costs.
- A 20% restocking fee will apply to all returns.
- Please note that the original shipping cost is non-refundable.
- Items ordered in the standard sizes and finishes listed on our product pages are eligible for return under the terms above, even though we make them to order. Special requests outside our listed options are custom orders and are not eligible for return.
Exchanges:
- If you’d like to exchange an item, simply get in touch with us.
- Once we receive the returned item, we’ll ship the new one to you right away.
- The buyer is responsible for all shipping costs for exchanges, both ways.
Cancellations:
- If you need to cancel your order, please let us know within 12 hours of placing it.
Processing and shipping: Processing takes 3–10 business days before dispatch. Shipping/transit takes 2–5 business days after dispatch, depending on your location. These are separate timeframes. See our Shipping Policy for details.
Thank you for shopping with us!
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